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How do I change my Start Time?

  • Updated

If you've registered for a race but would like to change your start time, this article will outline that process. 

To change your wave time within your current heat:

  1. Log in to your Spartan Account (if you need help logging in, please click here). 
  2. Click your profile button in the top right, then select Events. 
  3. Choose the race you would like to change the times for. 
  4. Click the 3 dots on the right and select Change Information.
  5. Then click the red CHANGE button next to your current Heat and Wave Time
  6. Scroll down to "WAVE TIME".
  7. Select your new desired Wave Time for your current heat from the drop-down menu.
    1. Please note that you will not be able to select times that are sold out.
  8. Please see the screenshot below: 

    wave time.jpg 
  9. Scroll down and re-sign the waiver, and then click "Update Information"
  10. After you choose your new Wave Time and click "Update Information", you will be directed to a screen confirming the change. 
    1. Just remember, these times are a preference, not a guarantee. Official Wave Times are posted 10-14 days before race day. 

To change to a different heat (Elite, Age Group, Early Morning, or Open):

If you registered for your event with a Season Pass or Trifecta Pass, these changes cannot be done self-service and must be processed manually by a support agent. 

  1. Log into your Spartan Account (if you need help logging in, please click here). 
  2. Click your profile button in the top right, then select Events.
  3. Choose the race you would like to change times for. 
  4. Click the 3 dots on the right and then click Upgrade Ticket.
  5. Then click the red CHANGE button next to your current Heat and Wave Time 
  6. Select the new Heat you would like to move into. Please note that you will only be able to move into a Heat and Wave Time that is not sold out, with no exceptions. TS_ime_Change_4.png
  7. Scroll down to "WAVE TIME".
  8. Select your new desired Wave Time for your new Heat from the drop-down menu
    1. Please note that you will not be able to select times that are sold out.
  9. Scroll down, sign the waiver, and then click "Update Information".
  10. After you choose your new Heat and Wave Time, the screen will update to reflect any payments needed. If you choose to upgrade to a more expensive Heat you may need to pay a fee. 
    1. Please remember, these times are a preference, not a guarantee. Official start times are posted 10-14 days prior to race day. 
  11. You will be responsible for paying the difference in price between the price you paid for your current start time and the current cost of the new start time. There will also be a small Service Fee added to your order for online processing. You will not be refunded if you choose to move from a higher-priced time block to a lower-priced time block.

Important: 

  • If you are running with a team, your team members will be grouped within the preferred time that the majority of the team chose.
  • Teammates who are registered for different categories will NOT be combined into a single time.
  • Specific start times ARE NOT guaranteed.

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