How do I cancel my prepaid race?

If you registered to race at an event with a VOLUNTEER CODE and cannot attend, please email us at [e-mail]. Include the code you redeemed, the event date, and the location you need to withdraw from. 

1. 1. Withdrawing from registered race PRIOR to race day 
      • You must email us prior to your race day at [e-mail] to receive a new code of the same value within 3-5 business days.
      • Any add on fees/ upgrades will not be refunded. 
   2. Withdrawing AFTER race day 
      • You will be withdrawn from the race and a code for 50% off will be added to your account for future use.
      • If you paid to defer your race and received a transfer credit for 0$, email us at [e-mail] and our Customer Service team will refund your deferral fees and issue you a new credit.